EMPOWER
Privacy Policy



EMPOWER NI Ltd Privacy Policy as Updated September 2019

This privacy policy explains how EMPOWER handles the personal information that you provide us on the ClubRight App and social media platforms including but no exclusive to Instagram and Facebook. This privacy policy does not apply to any personal information which is collected from you personally offline.

EMPOWER collects and processes your data to effectively market the gym dependent upon your preference, operate our business and meet regulatory obligations.

If you have any questions or concerns, please email info@empowergymni.com

 

Please Read this Privacy Policy

When Do We Collect Personal Information

  • ·       Registering your interest in gym memberships or gym associated activities
  • ·       Upon the completion of an online or instore gym membership agreement
  • ·       Book or attend an induction, bootcamp, class or personal training session
  • ·       Enquire about a service or product that we offer
  • ·       Contact us regarding a question or a compliant you may have
  • ·       When you utilise the ClubRight App
  • ·       If you are involved in accident in our gym or were a witness to an accident
  • ·       Enter or take part in a competition or survey
  • ·       Email info@empowergymni.com
  • ·       Contact EMPOWER via telephone or social media platforms
  • ·       Scan your membership barcode or enter your membership barcode number
  • ·       If EMPOWER staff members take photos or videos as part of your gym attendance (your permission will be asked prior to the photo/video)
  • ·       We may also collect information from Instagram and Facebook
  •  

What Type of Information Do We Collect:

  • ·       Name, date of birth, gender, email, postal address, telephone number and your health declaration
  • ·       Credit or debit card information or other banking information
  • ·       Your gym attendance will be monitored in terms of usage
  • ·       Membership information such as your start date, renewal date and payment schedule along with the services you have used within EMPOWER
  • ·       If you contact us via telephone or email your query and contact information will be recorded
  •  

For What Purpose Do We Collect and Utilise this Information?

We collect your personal information for administration purposes, to ensure you are receiving the best possible service from EMPOWER and receiving appropriate marketing materials tailored to your preferences. There may be a possibility that we need to you share your information with associated organisations. Your information will be stored for your duration as a member of EMPOWER Gym or for as long we see activity on your account including but not exclusive to: access to the gym, a payment, booking a class or personal training session. You may continue to receive marketing material if you have opted into receiving information until you opt out or your last noted activity was more than 6 years ago.

·       Process your membership request on the ClubRight platform

·       Issue membership renewal reminders and bill you for the use of our services

·       Provide you with marketing material informing you of products and services offered by EMPOWER

·       Confirm your attendance at gym activities

·       To post and share pictures videos of your participation in gym activities (your permission will be asked prior to this)

·       Contact you via a variety of mediums to promote EMPOWER and any promotional offers or competitions we may be running

·       Analyse gym usage to understand our target market better and how we can improve upon our service and product offering

 

Opt Out of Marketing

You have the choice to opt out of receiving marketing information even if you have previously opted in. You can visit your personal profile on the ClubRight app to change your marketing preferences to no longer receive marketing information.  Alternatively, you email empowerniltd@gmail.com to request that you no longer wish to receive marketing information regarding EMPOWER.

 

The Security of Your Personal Information

We at EMPOWER ensure your personal information is recorded and kept securely. It is regularly updated and only kept for as long as it is required for the purposes for which its is used for.

Communications to us over social media networks or emails but not exclusive to these mediums are not secure unless encrypted. We cannot take responsibility for unauthorised access or loss of personal information which is not within our control.

 

Disclosure of Your Information to External Parties

It may be necessary for EMPOWER to disclose your personal information to the following outside parties but not exclusive of:

  • ·       Service providers
  • ·       Financial institutes
  • ·       Personal Trainers
  • ·       Law enforcement agencies
  • ·       Regulatory bodies

 

 

Privacy Rights

Your privacy rights include the following:

·       Right of access

You can ask at any point to receive a copy of the personal information we retain about you.

 

·       Right of rectification

You can contain us to amend or remove any of your personal information

 

·       Right to be notified

You have the right to be notified if any changes have been made to your personal data

 

·       Right to delete

You have the right to request the removal of your personal data from all EMPOWER databases. 

If EMPOWER updates its privacy practices, and updated version of the policy to reflect that changes will be uploaded to ClubRight and we will notify you of the changes made. EMPOWER reserves the right to amend this Privacy Policy to reflect technological advancements, legal and regulatory changes and good business practices.